SHIPPING

WE SHIP FREE WORLDWIDE!

 

INTERNATIONAL AIRMAIL

  • Signed delivery is mandatory on free shipping, overweight or oversized orders.
  • Rates are not subject to special offers or discounts.
  • Delivery time stated below does not include order processing time of 1-2 business days.
  • Estimated 5-20 business days delivery is based on major cities and non-festive period. Please allow up to 8 weeks for delivery.
  • You will receive an email with tracking no. (if applicable) when your order ships. 
  • We outsource some of our products from overseas factories because of increased demand and better manufacturing speeds.
  • To track your order, please visit Track Your Package (page found on Front Page/Main Menu)

DHL EXPRESS SERVICE (1-3 Workdays) 

NOTE: NOT ALL PRODUCTS ARE ELIGIBLE FOR DHL EXPRESS SERVICE.

  • Available for selected countries. (Australia, United States, Canada, UK, Belgium, Brazil, Chile, France, Germany, Russia, Israel, Italy, Poland, Netherlands, Spain, Ukraine).
  • Please contact support@gurugadgetsco.com on DHL Express Service to other countries.
  • Additional delivery surcharge of US$29 will apply to remote or extended areas.
  • Rates are not subject to special offers or discounts.
  • Parcel is subject to customs inspection and may take longer to arrive.
  • You will receive an email with tracking no. stated when your order ships.
  • To track your order, please visit Track Your Package page. 
  • Signed delivery is mandatory on all orders sent via DHL shipping.

Risk Free Shopping:

If for whatever reason your goods don't arrive, you will be refunded in FULL for that item. This is our promise to you!

Processing time: In-stock orders generally ship within 1-2 business days. Items as indicated on product page will require 5-7 business days for processing.


 CUSTOMS, DUTIES AND TAXES

  • We do not collect VAT/GST, brokerage/administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges. 
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
  • We are not able to mark orders as gifts, they will be listed as merchandise.
  • We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
  • Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
  • Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
  • For more information regarding your country's customs policies, please contact your local customs office.

 

NON-DELIVERY, ABANDONMENT AND COLLECTION OF PARCEL

  • Once your order has shipped, we are unable to arrange for cancellation or rerouting of your order. Please make arrangements for collection or re delivery of your parcel locally.
  • Packages which are unclaimed within the stipulated time frame are subject to disposal by either the sender's or recipient's local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of. 
  • For more information regarding your local postal office's policies, please contact them directly.
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